Value Adding Services
Get the most out of your business communication system. By adding functionality, according to your needs, you will get a holistic overview and control over your communication patterns.
Get the functionality you need
Different companies have different needs regarding their telephony and the services around it. While some companies need tools to help them enhance their customer service, others may need more information about how and when customers contact them. We have built our own value adding services to make sure that you get the additional functionality that your company needs.
Next level customer service
A company as nothing without its customers and the service you are able to give them will help you stand apart from your competitors. Great customer service should be the backbone of every company. To help you along the way, we have created value adding services to enhance the performance of your agents, to help them know your customers better, and to help your customers to get in touch with your company. Adding the right services, on top of your cloud communication platform, will help you take your customer service to the next level.
Know your customers
By integrating the office phone system with your CRM, you will be able to get important information about you customer, even before you pick up the phone.
Queueing made easy
Don’t leave your customers waiting. Let a bot hold their place in the queue, leaving them free to go about their day, in the meantime.
Make it easy to get in touch
By adding a widget to your web page, where the customer can enter their phone number, a smart system can calculate a specific time for a callback.
It is time to stop guessing. With tools to provide the right kind of information around your company’s communication patterns, you can make data-driven decisions, based on facts. Receive real-time information about what is happening right now and get reports that compiles data over time. This way, you can track performances and make decisions about staffing, all according up-to-date information.
By being able to see what is happening, here and now, you can take immediate action regarding your customer service and productivity.
Continuous reports, collecting data over a certain period of time, will provide you with a great overview of how your company is performing.
With our integration, Teams Telephony, you will receive exchange functionality, directly into Teams. Make, receive and connect calls, manage your ACD groups and much more.
By integrating your office phone system into Slack, you can send text, create callbacks while, at the same time, view your coworkers presence and line state, in Slack.
Find the right person
Especially in larger companies, it’s not always obvious who to contact regarding a certain matter. Maybe you need to find someone with a particular skill base, someone in another branch or someone who you can be sure is available in a particular store. By gathering all your company’s contacts, in a virtual phone book, you can search for different metrics and make sure you find the right person. The system is integrated with the office phone system, and can therefore show, with real time data, who is available and who is not.
Record calls, both on your landline number and mobile number, in an easy way. Our call recording service is created to suite your needs. Choose if you want to record all calls automatically or if you manually want to choose which calls to record. Everything is the saved, in a user-friendly portal, for 1-7 years, depending on your chosen package. Use search parameters such as phone number, time, date, agent or certain tags to then find a specific call in the portal. Our call recording service is a reliable and secure service, compliant with MiFID II, PCI DSS and GDPR.