Elin Gunnarsson

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?

Destiny acquires Belgian managed hosting provider Stuart

Brussels, October 5, 2021 - Destiny, European provider of secure cloud and business communications for SME’s, is acquiring Belgian managed hosting provider Stuart from Antwerp. Destiny now adds a leading Belgian player in cloud infrastructure and managed hosting to the group, after a series of foreign acquisitions earlier this year that saw Destiny become Europe's largest UcaaS provider.

Poly becomes strategic partner of the Telepo Alliance Program

Telepo, part of the Destiny Group - a European provider of secure cloud and business communication -, adds Poly as a strategic partner to its Telepo Alliance Program. Launched in May 2021, the Alliance Program is a program that provides a Telepo system and framework to allow vendors to interop and validate their products against the latest generally available Telepo products and applications. The purpose of the program is to build a strong partner network of like minded technology vendors and Poly was a natural choice to be one of the first partners, with many Telepo service providers already using Poly products.