Banking and finance
In an industry with high standards of compliance with a constant stream of new rules while always needing to increase efficiency and transparency, proper telephony can make a significant difference.
We at Soluno have together with companies active in the financial sector developed a solution that is optimally adapted to the banking and finance industry.
The right type of telephony system
The banking and finance sector covers a wide range of organizations such as banks, credit card companies, insurance companies, investment funds and stockbrokers to name but a few. All of these organizations are strongly committed to following what can appear as an infinite stream of new rules while ensuring that all processes are well-organized and transparent. In addition, these companies are also expected to reduce costs, have good security and be able to differentiate themselves in an extremely competitive environment. So how can companies in these areas achieve all this? Obtaining the right type of telephony system can make a significant difference.
MiFID II began in early 2018 and is an EU directive covering all investments and savings products with the exception of savings accounts. The directive applies to all EU and EEA countries and the abbreviation stands for Markets in Financial Instrument Directive 2.
Through the introduction of MiFID II, the financial industry has received increased demands for information to customers. With this, investment firms must review their customer management in general, including the telephony, in order to meet the requirements.
In accordance with MiFID II, companies active in finance must set up a special complaint handling feature. This requires a transparent complaint management that is actively analyzed. Here too, the importance of efficient customer management becomes crucial.
Automatic call recording
For an industry where the spoken word is of great importance, it is essential to have a call recording service that is easy to handle. We at Soluno offer a service that makes it easy for you to record on both fixed and mobile connections. Select whether all calls are to be recorded or if you only want to record a certain percentage of the conversation. Everything is saved for 30 days in a library that you can easily search in according to different parameters. Search for the time of the call, date, who answered or who called.
Get customer information even before you've answered with Who's calling
By linking your existing IT systems with the exchange service, you can significantly streamline customer management. The Who’s Calling service means that you receive an immediate identification of the customer with associated customer information when someone calls. Who’s Calling is integrated with Upsales, Zendesk, Salesforce, Lime, BCS, Freshdesk, Hubspot, hitta.se and Eniro.
Studio Soluno - Who’s Calling
By receiving immediate information about the customer when he or she calls, you can handle your customers in a professional and efficient manner. Watch the film where Mattias Ohde together with Christian Hed tells you more about the service.
Verification with Mobile Bank ID
Make sure you speak to a duly qualified person through a simple verification via Mobile BankID. With our Verification with Mobile BankID service, you can ensure in seconds that the person you are talking to by phone is actually the one that he or she claims to be. The service requires no installations and is extremely easy to use.
Studio Soluno - Verification with Mobile Bank ID
Provide a safe experience to both your customers and your company by verifying customers through Mobile BankID. See the film where our CEO and our Marketing and Sales Manager explain more about the service.
Many other add-ons
In addition to the aforementioned solutions, we have many other add-on services that could facilitate cooperation and communication both internally and externally. Want to know more about what we at Soluno can do for your business? Fill out the contact form below to be contacted by one of our knowledgeable advisors.