High compliance standards and efficiency
In an industry with high standards of compliance and a constant stream of new rules, while always needing to increase efficiency and transparency, the right communication platform can make a significant difference.
Banking and finance
Organizations within the banking and finance sector are strongly committed to following what can appear as an infinite stream of new rules while ensuring that all processes are well-organized and transparent. In addition, these companies are also expected to reduce costs, have good security and be able to differentiate themselves in an extremely competitive environment. So how can companies in these areas achieve all this? Obtaining the right type of communication system can make a significant difference.
Easy to use, easy to scale
With our cloud-communication platform, you will get a system that provides simplicity. It is easy to install, easy to use and easy to scale in the pace that your company grows. A cloud system is scalable to almost infinity, enabling you to add users with ease. All this providing your employees the tools they need to give your customers world-class service.
For an industry where the spoken word is of great importance, it is essential to have a call recording service that is easy to handle. We offer a service that gives you the flexibility for you to record on both fixed and mobile connections. Select whether all calls should be recorded or if you only want to save specific conversations. Everything is saved, from 1-7 years depending on the package you choose, in a library that you can easily search in according to different parameters. Search for the time of the call, date, who answered or who called.
Make every customer feel like they are VIP
With our communication solution, you can integrate your office telephony with your CRM. This enables you to get valuable information about your customer, before you even answered the phone. This helps your employees to receive your customer in a personalised and effective manner, making every customer feel like a VIP.
Stable and secure
Our office telephony system offers a stable platform with the highest security levels and a 99,9% up-time. You can rest assured that the system is always up and running, protecting your and your customer’s data, at all times.
MiFID II began in early 2018 and is an EU directive covering all investments and savings products with the exception of savings accounts. The directive applies to all EU and EEA countries and the abbreviation stands for Markets in Financial Instrument Directive 2.
Through the introduction of MiFID II, the financial industry has received increased demands for information to customers. With this, investment firms must review their customer management in general, including the telephony, in order to meet the requirements.
In accordance with MiFID II, companies active in finance must set up a special complaint handling feature. This requires a transparent complaint management that is actively analyzed. Here too, the importance of efficient customer management becomes crucial.