Cloud communication blog

Thanks for a fantastic Wholesale Product Event 2021

We first and foremost want to thank everyone for attending our fantastic event. Only with your participation, were we able to make it as meaningful as could be in times of change. You, as our partners, are of utmost  importance to us and we appreciate that you choose to spend your time together with us … Continued

Destiny recognized as a leading European UCaaS Provider

Destiny today announced that they have been recognized as one of the top leaders in growth and industry innovation by Frost & Sullivan in the 2021 UCaaS Frost Radar™ report. The Frost Radar is an industry analysis that reviews the European Hosted IP Telephony and UCaaS market. In a field of more than 120 European … Continued

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?