Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?
In the news
Destiny’s recent acquisition of Soluno has been written in the stars for years, it was just a matter of getting the timing right, according to Group CEO Daan de Wever. The Belgian comms provider recently gobbled up Swedish pair Soluno and Telepo for undisclosed sums to become the largest UCaaS platform provider in Europe with expected revenues of €170m.
How portal power can educate your teams AND drive new business. Portals are where it’s at: and for reseller partners looking to onboard and service new customers quickly and easily, they are an increasingly important part of the wider pre-sales proposition. “Automated onboarding is efficient and scalable: two words which routinely sit at the very top of most of our partners’ wish lists,” says Christian Hed, Chief Marketing Officer at rapidly-expanding European UCaaS giant, Soluno.