Data driven decisions

Keep productivity and efficiency up with data driven decisions that will make a true difference.

Data driven decisions

Insight is key

It is time to stop guessing when it comes to number of staff, opening hours and choice of channels for you customers to reach your business. These important key factors should be based on data and insight. With our cloud communication platform, you will be able to get all sorts of important data, both historic reports and instant information, to provide what you need to make data driven decisions.

Statistics

Receive a tailor-made report, on a regular basis, to gather insights and extract KPIs.

Real time data

Get a real time overview of what is going on, right at this moment.

SLA alarms

Get instant information when SLA levels are differing, via email or text.

Get a clear overview

Get a clear overview

Composed reports, with data collected over a certain time period, will help you get a clear overview of how your customer service and support is actually functioning. With our report functionality you will be able to make decisions based on both recent and historic data, while at the same time, helping you to extract important KPIs.

What is going on right now

What is going on right now

Historic data in all its glory, but you often also need to know what is happening right here and now. Our cloud system can provide you with instant information about what is happening now, right at this moment. How many calls are in queue, how many missed calls are there, how many agents are logged in, who has taken the most calls, and so on. With this type of information, you can keep productivity up while helping and encouraging your team members, throughout the day.

Collaboration, your way

Keep productivity up with the right collaboration tools.

Teams

MS Teams is one of the most popular collaborations platforms. With our integration, Teams Telephony, you will be able get PBX functionality into the interface.

Slack

We have also integrated towards Slack. See the presence and line state of your colleagues, while also being able to text or set up calls, all within the Slack platform.

MiTeam

The collaboration tool, built directly into our Softphone, will provide you with all functionality you and your team ever will need to stay ahead.

Never miss a word

Never miss a word

With our cloud-technology, you will receive high quality audio, in every phone call. Talk one-on-one or set up a conference call, always with crystal clear sound.

Keep your calendar in sync with your exchange

Keep your calendar in sync with your exchange

Let your calendar tell your office phone system when you are going to be unavailable. By connecting our cloud communication system with your calendar, you will automatically get the right presence in your office phone system.

User-friendly call recording

User-friendly call recording

Record calls, both on your landline number and mobile number, in an easy way. Our call recording service is created to suite your needs. Choose if you want to record all calls automatically or if you manually want to choose which calls to record. Everything is the saved, in a user-friendly portal, for 1-7 years, depending on your chosen package. Use search parameters such as phone number, time, date, agent or certain tags to then find a specific call in the portal. Our call recording service is a reliable and secure service, compliant with MiFID II, PCI DSS and GDPR.