Customer service

Why should you invest in Self-service?

In all service professions, there will always be waiting times, regardless of whether it is within the framework of what is considered acceptable or unacceptable waiting times. Our pilot study for this project showed that a large part of our customers would rather handle certain matters themselves, if they were given the choice between doing … Continued

A Service Manager becomes more like a colleague than a supplier

People often talk about the importance of good customer relationships, but what is a good customer relationship, really? The concept of customer relationship, obviously consists of many different components, but basically it is about service companies offering the right kind of services together with the right conditions to their customers. When our customers have the … Continued

The key to building a great support team

Leading a support team is not always easy. A support manager must have a lot of everything. For support technicians or anyone working in customer service, it is necessary to know the company’s product or service throughout. In addition, you must also be able to handle customers in an efficient and empathetic way. Often there … Continued

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