Leading a support team is not always easy. A support manager must have a lot of everything. For support technicians or anyone working in customer service, it is necessary to know the company’s product or service throughout. In addition, you must also be able to handle customers in an efficient and empathetic way. Often there … Continued
Office environments have drastically changed coupled with the digitalization of most companies. What traditionally required a desk, a flashy new computer, a phone, and a cubicle – have now been replaced by the new concept of digital office that fortify remote workers. Remote work as well as rented office environments have become increasingly popular alternatives … Continued
Before SMS, smartphones and Wi-Fi, the first permanent connection between America and Europe was a transatlantic telegraph cable. It passed through the sea, between southern Ireland and the North American coast. Through it, you could now send messages between the two continents in just minutes. Early dreams of faster communication It was shortly after the … Continued
The digital transformation of companies and the entire world have played a huge role in B2C and how we interact today. Instead of sending a letter, an e-mail, or even a fast text, we have quickly merged over to keeping everything online over social media. Businesses have had to inherently adapt to this change in … Continued
