Meet your customers, where they choose
An omnichannel tool so that you can meet you customers in a professional and efficient way, on their terms.
Cloud Contact center
A cloud-based Contact Center will enable your customers to contact you on their terms. In a time when customer service is getting increasingly important to stand out against competition, a fast, accurate and personal service is pivotal to succeed with your business.
Someone tweeted us a question, should we answer it?
Make sure no ticket falls in between by gathering them all into one interface.
World-class customer service
Streamline and advance your customer service, in all channels.
A clear overview of incoming tickets will help you streamline agent management.
Enable your agents to work from anywhere
A cloud-based solution will provide your employees with the opportunity to work from anywhere. A flexible and scalable Contact Center is just as reliable and secure if you are working from the office, from home or from the café down the street.
Chat, mail, voice and social – all in one place
Regardless of if your customer chooses to send an e-mail, fill in a form online, chat, call or use different social media platforms, all tickets will end up in the right queue, with the right priority, in one single interface.
Efficiency for everyone
A contact center will help you to optimize your resources. When everything is gathered into one interface, you are able to make the right choices regarding personnel and are able to staff different queues to handle all media channels correctly. Select things such as the priority of the ticket or which co-workers should have access to which media channels. This way, contact centers will provide efficiency to both your employees and your customers.
Omnichannel is a content strategy that helps companies improve the user experience of their customers. Instead of working simultaneously with multiple communication channels, a collaborative cross-channel experience is being built together. Omnichannel means collecting everything in one place.