Take your customer engagement to the next level
In a consolidated market, customer service and engagement is becoming increasingly pivotal for companies’ survival. With the right tools you can provide your coworkers with motivation and the prerequisites entailed to take your service to the next level.
Customer experience is crucial to stand out in the crowd
An increasing number of companies are having a hard time differentiate them selves based on product alone. More and more customers choose, and are loyal to companies, based on their customer service. With the right tools, your team will be able to handle customer service and support in an efficient manner, without losing the personal touch.
Make it easy for your customer to get in touch with you
Communication should be easy, and always on the customers terms. We have created a tool to help your website visitors convert into a customer. Through a web form, the customer can request a call-back at a certain time. The smart system will know how many agents that are available and how many other calls that are queued, taking this into calculation when giving the customer different time slot options.
Let a bot take your customers place in the queue
Instead of having your customer waiting in a phone queue, let a bot hold their place, calling them up when it’s their turn. Leaving the customer free to go about their day in the meantime. The service provides your customers with better service as well as relieve your support or reception when workload is high.
It is about the conversation, not the transaction
Many companies would benefit from understanding that long-term relationships are more important than single transactions. It is increasingly rare for companies to invest in one large campaign per year. Instead, today it is about micro-interactions, which take place at regular intervals, over a longer period of time. Customer care and customer engagement is extremely important when it comes to keeping and maintaining a customer base. With the right communication tools, you can keep the conversation going.
Contact Center for omnichannel customer support
Regardless of if your customer chooses to send an e-mail, fill in a form online, chat, call or use different social media platforms, all tickets will end up in the right queue, with the right priority, in one single interface.