Innovative communication for IT and tech
IT and tech companies need to live as they learn when it comes to communication with customers, partners and suppliers. With the latest technology in telecom, we make sure that they have a communication solution that reflects their industry.
High-tech communication solutions tailored for IT
The tech and IT industry is a consolidated market. In order to stay competitive, these businesses need a communication solution that goes in-line with their core business. The right communication solution can strengthen the interaction between your staff and your customers. Our platform, with high capacity and security, helps streamline that communication.
Easy to install, easy to scale
With our cloud-based communication platform, you will get a system that is easy to install, easy to use and easy to scale in the pace that your company grows. A cloud system is scalable to almost infinity, enabling you to add users in no-time. It doesn’t get any easier than that.
Microsoft Teams is one of the most popular collaborations platforms. With our integration, Teams Telephony, you will also get PBX functionality into the interface.
We have also integrated towards Slack. See the presence and line state of your colleagues, while also being able to text or set up calls, all within the Slack platform.
Recognize your customer
To stand out in a consolidated industry, customer service needs to be on point. Our CRM connector gives you a chance to wow your customers by making them feel like your most important customer. By integrating our communication platform with your CRM system, you can get important information about the calling customer, before you have even picked up the phone. Receive information such as company name, their latest purchase or if they have any active tickets. That way, you can make every client feel like a VIP-customer.
Call-back function on your website
Make it easy for your customers to get in contact with you. With our web call-back service, you can place a widget on your web page, giving your customer the option to request a call-back. The customer can choose to be called as soon as possible or at a certain time. The smart system knows how many agents are logged in and how long an average call takes, giving the customer time slots based on that information.
IT availability is everything at Sungard Availability Services. Soluno is an important partner for us in enabling us to deliver our services and also in order to resolve our need for increased mobility when it comes to telephony. Furthermore, it is nice and economical to collect all telephony under one supplier. I would also like to praise the excellent support, always easy to get hold of and always competent to deal with.
With 530 companies on its books, Agrando provides thousands of users with telephone support for its range of internally developed IT systems. Soluno guarantees effective support management.