Knowledge center

A Service Manager is responsible for training, administration and development of the service. You as a customer are always in the focus to ensure the highest possible customer satisfaction.

This is a quick guide to help you get started with your Mitel 6920 SIP Phone.

Here you will find a quick guide on how to get started and on how to use our Slack Telephony service.

Here you will find the product page for Soluno's integration with Slack. With Slack Telephony you can see line state and presence, directly in Slack. You can also send texts and call contacts from your corporate phone system as well as external contacts, directly from the interface.

Office phone systems does not currently support Wi-Fi calls and Voice over LTE (VoLTE). These are settings that exists directly on your phone and may have been activated automatically when updates or when you buy a new phone. Here is a guide on how to turn off these features if you have Apple or Android.

Here you will find a quick guide on how to download Solunos Softphone and how to install it.

Chat, share documents and participate in meetings for better cooperation both internally and externally

You can easily choose which number you want to display, in your Softphone or app, either by changing Caller ID or Role. Here is a guide on how to change the Caller ID or Role.

You who are an admin can record and manage the company's audio files directly in MySoluno. You will find a guide on how to proceed here.

Web Callback helps your customers get in touch with your business quickly and easily. Here you will find a quick guide that explains how to get started with the service and how to use its features.

Without really good information, it is difficult to verify that you make the right decision regarding staffing and changes in your customer service. Here's a quick guide on how to get started and use Wallboard.

Overview, measure and follow up everything that has to do with your conversations. The information is retrieved directly from the PBX and displayed in real time. Here you will find a quick guide on how to get started and use Callboard.

If your telephony system has been transferred to our new platform, as a user you need to update your applications. It only takes a minute to change and you do it by following these steps.

Voice prompts are often the thing that reaches the customer when they are contacting a company over the phone. Automatic voice messaging has become an important part of responding to the customer in an efficient and professional way. In addition, the prompts also help the customer move on to the right department or person. We at Soluno offer professional recording of voice prompts where we record according to the script you want.

Call Recording lets you record calls in your mobile app as well as your softphone. Here you will find a quick guide on how to get started.

Premium Attendant is an advanced feature in the Soluno Softphone. Here's how to get started with the service.

A user-friendly recording feature that works on both fixed and mobile numbers with an intuitive portal where calls are stored for easy handling.

Premium Attendant, an advanced feature in the Soluno Softphone, helps the agent to handle calls directly in their PC in a simple and effective way. The interface is created to give the user a clear overview of all call activities and a clear list of the calls that are queued.

Integrate Microsoft Teams with Soluno’s full-featured telephony and cloud PBX solution, allowing your company to use Teams to make calls while continuing to chat, share documents, and more just as before in Teams.

In this quick guide you will find how to start or schedule conference calls easily, with just a few steps.

Collaborate effectively in internal and external projects. Far from all meetings today are physical and companies need efficient collaboration tools and opportunities for distance meetings.

Give your customers world-class service. With the right tools you can give your employees the motivation and the conditions required to take your service to the next level.

Statistics, reports and key figures in real time. Recieve important insights from your powerful PBX via automatic reports and live statistics to be able to make more data-driven decisions.

Virtual Phone Q gives your customers the opportunity to let a bot hold their place in the telephone queue and instead get a callback at a predetermined time.

Virtual Phone Q gives your customers the choice to allow a bot to hold their place in the phone queue and instead get a callback at a predetermined time.

Information about all users at a company is often one of the company's most important assets. Soluno's Shared phone book provides the information you need.

Use texts when the order is in, the package is outside the door or to communicate a message with multiple people simultaneously.

Ensure that callers really are who they claim to be, for safe handling of information and orders.

With Wallboard you can see, among other things, who are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.

Our service, Web Callback, helps existing and new customers to get in touch with you in a convenient way.

Are you working a lot by your computer? Turn your computer into a phone, softphone, and get a simple all-in-one solution with great sound quality.

With the business switchboard in your mobile phone, you always have access to the switch - wherever you are.

This is a quick guide to help you get started with your Snom desk phone in your Soluno switch.

Download Soluno's firewall settings document

Reduce handling times and ensure that the switch is always updated with the correct information.

A service that suits all companies who want to measure their outgoing and incoming calls in an easy way.

Our Contact Center makes it simpler to give customers what they want, resolve issues more quickly and produce a more professional impression.

We link together your existing CRM solution with our switchboard. The integration helps you to raise your level of service and simplifies your everyday work.

A simple operation when making bookings in calendar or mobile, you can control and plan your availability in your telephone switchboard.

MiTeam provides more functions and a better experience in your softphone and mobile switchboard.

With more companies switching to mobile solutions, the demand for coverage to function at all times is also increasing.

Soluno Reports lets you analyze and follow up your business communication patterns through a simple and powerful interface.

The service allows customers that want to manage their call history in their own system to call off Soluno’s API to retrieve call data for the entire organisation.

Receive calls on your public phone number and call via Soluno's switchboard with Skype for the business application.