Operating information

Here you will find information about current operational disturbances.

Active/Resolved
Planned/Coming
Investigating

PBX services

Sköndal
Göteborg
Mobilapp
Softphone

Carrier services

Tele2
2021-03-03, 14:05
We have received error reports from a few customers with Tele2 as operator that they have problems denying calls in their mobile phones after Tele2's malfunction earlier this week. If you experience this error, please send call examples to support@soluno.se, specify the number that called you and when, also specify how many times you tried to deny the call, it will help us troubleshoot the error together with Tele2.
Telenor
Tre
Telia
Soluno

Add-ons

MySoluno
AD connection
Answering service
Foreign numbers
Teams Telephony
Contact Center
Reports
Call recording
Callboard
Wallboard
Conference call
Calendar Sync
Virtual Phonebook
MiTeam
Web Callback
Virtual Phone Q
Whos’s Calling

Integrations

Go Communicator
Kalix tele24
Aurora teleQ
Bank-ID
Exchange
G Suite
Teams
Slack
Hubspot
Freshsales
Pipedrive
Freshdesk
Lime CRM
Upsales
Zendesk
Salesforce

Planned service work at Soluno & our partners

Patching firewalls in the Gothenburg platform
2021-03-23, 23:00
23/3 at 23:00 we will be patching the firewalls in our facility in Gothenburg. The work is estimated to take up to 4 hours and minor disturbances may occur during this time period.
Platform update to 5.1.2
2021-02-21, 06:00
On Sunday 21/02, we will implement a platform update to version 5.1.2 on the servers in Sköndal and Gothenburg. Since Soluno has redundancy on everything, there will be no operational disruptions, however, we will restart an interconnect node at 06:30, then it will not be possible to set up calls for 30 seconds.
Implementation of VoLTE & WiFi-calling 2021-02-18 08:00 - 17:00
2021-02-18, 08:00
We will be implementing VoLTE and WiFi-calling on our own carrier on Thursday, February 18th. This will be activated on all Soluno mobile subscriptions and will last the whole day. We've tested the flow of the implementation and we're not expecting any downtime during the implementation- To activate VoLTE and WiFi-calling, simply follow this guide for Android and iPhone devices: https://www.soluno.se/app/uploads/activate_volte_wifi.pdf
Tele2 uppdraderar business trunk 2021-03-09 00:00 - 05:00
2021-03-09, 00:00
Tele2 uppgraderar business trunk den 9:e Mars mellan 00:00 och 05:00. Störning kan vara mellan några sekunder upp till en minut under servicefönstret.
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