Together with companies active within retail, Soluno has worked out a solution tailored to this industry.
Service and availability
With high standards of accessibility and good service, companies that work with retail need a communication platform that works consistently everywhere; in physical stores, online stores, at headquarters and in warehouses. Together with companies active in this industry, Soluno has worked out a solution tailored specifically to retail.
Quick and easy to handle
Running a successful retail company requires more than just amazing products. Today, great service is also required in order to compete on the market. Companies also need to take advantage of the benefits and be proactive when it comes to applying new technology solutions. This enables you to streamline customer management without tampering with the quality.
Streamline communication within retail
In physical stores, the pace is often very high and staff needs to focus on the customers located there. Therefore, it may be good to reduce the number of lines to physical stores, yet maintain service levels by channeling calls to administrative offices through a careful settup of the switch as well as clear IVR trees.
For online shops, it may be more important to give the customer a wide range of opportunities to contact your company. There are many technical solutions that can provide a simple contact for the customer. Regardless of what, retailers, both online and in physical stores, needs to provide fast service. They need an easy-to-use and intuitive system that works flawlessly over all channels.
Collect important contacts with the Shared phone book
Information about own abilities and external contacts are often one of the most important assets of a company. And businesses that are active in multiple locations need an easy way to gather information in an user friendly way.
With our Shared phone book service, you can easily search for the right contact through different variables. Search for example after a name, phone number, title, city or department. That way, you do not need to know exactly who you are looking for. The service also shows line status so you’re sure that the contact you choose is available.
Studio Soluno - Shared phone book
Would you like to know about the service? Watch the movie where Mattias Ohde and Christian Hed talk more about the Shared phone book.
Today, customers usually do not settle for just one phone number they can call regarding questions. They want to be able to choose the platform where they themselves are active. By collecting all communication streams, we allow greater insight into all interactions, giving you the data you need to make better business decisions.
With our Contact Center, all contact sites create the tickets in one and the same system – therefore you get a clear overview and can prioritize correctly. By being able to meet the customer directly in the chosen channel, you are perceived as professional. Whether customers choose to fill in forms on the web, send email, chat, call or use social media all the cases end up with the right person, with the right priority and all in one place.
Always available with Answering service
Do you run a store, both online and physical, you have high requirments of availability from your customers. Something that can cause problems during training days and similar. Additionally, you want to avoid having customer waiting too long for a response when they call, even if the work load is high.
Then an answering service can come in handy. This is a service that helps your business to answer calls when you cannot. Choose whether all calls or just some are to be rerouted. In addition, there are price plans where you only pay for the calls received by the answering service, which means that in the months you do not use the service, it costs nothing.
Studio Soluno about Answering service
Play the movie to see when we explain about the service Answering service.
Short contact path with Web Callback
If you own any kind of online store it is very important to make it easy for your customers to contact you. Difficult contact routes make customers fatigued and, in the worst case, seek a competitor.
Our Web Callback service helps your customers easily connect with your company. Through a so-called widget on your website, the customer can easily leave their phone number and choose if they want to be called as soon as possible or at a later time. In the system, you then choose whether the call will be made manually where the agent is notified of the call or if everything is to happen automatically. This is a service that shortens the contact routes for your customers in a simple and easy way.
Studio Soluno - Web Callback
For those who want to know more about the service, we have recorded a movie where we tell you more about Web Callback.
Many other add-ons
In addition to the above-mentioned services, we have the more useful add-on services tailored for retail companies’ telephone solutions. Want to know more about what we can do to streamline your customer service and customer management? Fill out the form below and be contacted by one of our knowledgeable advisors.