Take your retail to the clouds
Digitalise your retail and connect to customers and colleagues, both online and in-store .
Service and availability
With high standards of accessibility and great service, companies that work with retail need a communication platform that works consistently everywhere, in physical stores, online stores, at headquarters and in warehouses. Together with companies active in the retail industry, we have created a solution tailored specifically to retail.
Efficient and user-friendly
Running a successful retail company requires more than just amazing products. Today, great service is also required in order to compete on the market. Companies need to take advantage of the benefits and be proactive when it comes to applying new technology solutions. This enables you to streamline customer management without forgoing functionality or quality.
Streamline in-store communication
In physical stores, the pace is often very high. The staff needs to be able to focus on the customers that are in-store. Therefore, it may be good to reduce the number of lines to physical stores. Maintain great service levels by, instead, channelling calls to administrative offices through the right set-up of the office phone system as well as clear IVR menus.
Streamline online communication
For online shops, it is more important to give the customer a wide range of opportunities to contact your company. There are many technical solutions that can provide a simple way of contact for the customer. Regardless, retailers, both online and in physical stores, needs to provide fast service. They need an easy-to-use and intuitive system that works flawlessly over all channels. That is where we come in.
Gather important contacts
Information is key when it comes to creating a seamless line of communication between stores, warehouses and administration offices. Knowing who to call regarding a particular question or need and also knowing how is available and who is not. Gather all the companies contacts, both internal and external, in one user-friendly interface. Use search metrics such as name, department, area of responsibility or location while at the same time getting real time data of who is available to take your call.
A contact centre will allow your customers to choose which platform they want to use to connect with your company. By collecting all communication streams, we allow greater insight into all interactions, giving you the data you need to make better business decisions. With our Contact Center, all contact sites creates tickets in one same system – which will give you a clear overview and help you prioritize correctly. Regardless if customers choose to fill in a form on the web, send an email, chat, call or use social media, all the tickets end up in one place so that it ends up with the right person, with the right priority.
Make it easy to get in touch
No matter if you own an online store or if you have a physical store, making it easy for your customers to get in touch with you is of great importance. Our Web Callback service helps your customers to get in touch with your company. Through a widget on your website, the customer can leave their phone number and choose if they want to be called as soon as possible or at a later time. The smart system knows how many agents are available and can calculate at what timeslot the customer could expect to be contacted.