No, all calendar entries do not even affect referral in the switch. Only calendar entries tagged with the correct shortcut are affected, eg: M or: L. This way you can still have calendar entries in your work calendar that is personal.
Schedule future referrals
Add fixed weekly meetings or planned holiday in advance and have the referrals synchronize automatically. The telephonists and other employees thus see whether you have an on-going or forthcoming meetings booked in the calendar. It means that the telephonist doesn’t have to be uncertain about connecting any calls, but rather can give the person calling the right information directly about whether you are busy and when you can be reached again. The most common referrals via our app function perfectly in combination with Calendar connection.
Smart, simple and effective
You decide the design of the function yourself and what the interaction with the switchboard will be. Through simple and predetermined keywords that are specified in connection with booking in the calendar, the switchboard can see which commands you in particular have selected and how the connection’s status is to be to shown. Keywords which change status might for example be:
• m: meeting
• h: holiday
In this way you can choose yourself the meetings to which you do not want to be referred and also schedule fixed weekly meetings or add holidays in advance. It means that you are always referred when you want to be. As an alternative you can, as a customer, select that all bookings in the calendar automatically generate the busy status and that this alerts the switchboard. The telephonist and other colleagues see that you are busy in that a small red calendar is lit beside your user in softphone. The icon can also be clicked in order to obtain more information. Softphone also displays whether anyone has a meeting within one hour, so that no-one is connected who is en route into a meeting.
Who is at lunch at 4 'o'clock in the afternoon? Could he have forgotten his referral perhaps?
Provide perfect service
Having the person calling automatically receive information about your availability means that you always provide the right expectations.
Always correctly referred
Schedule future meetings and events in the calendar and have the system refer you automatically.
Use optional unit
It doesn’t matter which unit you choose to use when you add meetings, the functionality is the same.
Calendar connection with optional unit
It doesn’t matter whether you use PC/Mac, iPhone Android or tablet. The service works with all units.
Exchange servers that are needed for the service to function are Exchange 2007, 2010 and Office 365. You also need a public EWS address that is set to basic authentication.
Google Calendar For the service to function, a user is required with whom everybody shares their calendar.
Frequently asked questions about Calendar connection
Yes, as soon as your meeting is over, you will be available again in your switch. That way, you will never have to, by mistake, be referred to as in a meeting an entire day because you forgot to change your referral. The switch also knows when people are about to enter a meeting so that the operator does not divert calls to a person who will attend a meeting in a few minutes.
Yes, you can make manual changes to change your reference. These manual changes always take precedence over the shortcuts that are made in the calendar.
Outlook and Google Calendar are supported by our Calendar connection. It also works with Office 365 for smaller businesses with up to 50 users.
No, when Calendar Connection is activated, everyone in the company gets access to the service. Since you are paying per user, this service does not fit all. For example, if you have a large company, but only one or two are is in need of the service, you still have to pay for everyone in the company.