Call recording

A user-friendly recording feature that works on both fixed and mobile numbers with an intuitive portal where calls are stored for easy handling.
Carrier-independent call recording

Carrier-independent call recording

With Solunos Call Recording you get a carrier-independent call recording that works equally well on both fixed and mobile numbers. The service makes it easy to record both incoming and outgoing calls. Soluno Call Recording works on both the softphone and your mobile app. The calls are then stored in an intuitive and user-friendly web interface with the ability to search for various parameters, such as number, time, call length etc. The files are then encrypted for secure storage.

Two different packages

Two different packages

To be able to fit different customers’ needs, Soluno Call Recording is available in two different packages. Automatic and Pro. You can mix these two packages so that different agents within the same organization have different packages.

Call Recording Automatic

In the Automatic packaging, all calls are recorded, both on incoming and outgoing calls. The calls are then stored in the portal for up to 1 year. This service is compatible with MiFID II and GDPR.

Call Recording Pro

In our more advanced packaging, Call Recording Pro, you can choose between recording all calls or upon request. With Pro you can pause recording, which is needed when handling credit card information, for example. You can flag and tag calls according to self-identified parameters and create forms between agent and supervisor to evaluate calls. The conversations are stored for up to 7 years in the portal. This service is compatible with MiFID II, PCI DSS and GDPR.

Try for free!

Are you already a customer at Soluno and want to try this service? Start your Call recording 30-day free trial now.

Please send us your details and one of our technicians will contact you to get you started!

Get started for free!

Please send us your details and one of our technicians will contact you to get you started!

Choose random recording

Choose random recording

When companies work with improvements, they often want to record random calls so they can evaluate support and customer service. Call Recording Pro lets you choose to record a certain percentage of the calls, thereby randomizing the calls being recorded.

Call recording on demand

With Call Recording Pro you can choose between recording all calls or on demand. If you have the setting on demand, you activate the call recording when the call is in progress. This means that you can choose to save the entire call at any time during the call.

Compatible with GDPR and MiFID II

Compatible with GDPR and MiFID II

Soluno Call Recording is compatible with both GDPR and MiFID II. MiFID II is part of the Financial Supervisory Authority’s requirements. If you select Call Recording Pro, you also get a service that is compatible with PCI DSS.

Can you record a conversation without telling about it?

The law says that as long as one of the parties is aware that the conversation is being recorded, it is ok. However, we at Soluno recommend being transparent and notifying that the call is recorded and why. You can also add automatic voice messages that tell the parties that the call is being recorded. These automatic messages can be placed on both external and internal calls.

User-friendly

Call Recording is intuitive and user-friendly, which makes the service easy to learn.

Smart storage

The calls are stored encrypted up to either 1 or 7 years depending on the packaging used.

Easy-to-use search function

In the web interface you can easily search for recordings according to different parameters, such as number, time or call length.

Frequently asked questions about Call Recording

Does the service support MiFID II?

MiFID II is a rule for how investment firms and banks in Europe will work with placements and advice. This is to increase transparency in the financial market and to give investors more information than before. Our call recording service is of course supported by this EU law.

What does the law say about recording calls and listening in?

To record a call is allowed as long as one of the parties involved in the conversation is aware of the recording, this according to Brottsbalken 4 kap. So if you record your own conversations, you are considered to be a participant, and it is therefore fully allowed. This legislation applies to all types of conversations, not just those that happen over the phone.

If none of the parties involved in the conversation are aware that it is recorded, it falls under wire-tapping, something that is not allowed. Our recommendation is to always be transparent to the counterparty and tell us that and why the conversation is recorded.

Is it possible to record calls from mobile phones?

The Call Recording service works on both your fixed and mobile numbers, so you can easily record calls wherever you are. You choose whether to record all calls or just a specific selection.

Where are the calls stored?

The calls are stored within the EU, in full compliance with the GDPR. For companies that are required to store the calls themselves, there is support for transferring calls via FTP, SFTP, FTPS, AWS and Azure.

How long are the calls stored?

Call recording is available in two different packages, these have different storage times. Automatic has up to 1 year of storage and Pro has up to 7 years of storage. However, this does not mean that you have to store the calls for as long.

Is it possible to transfer recordings to own storage?

Yes, there is support for transferring recordings via FTP, SFTP, FTPS, AWS and Azure for your own storage.

Latest update 2019

With which carriers does Call Recording work?

The service works with all carriers. As a carrier-independent provider of telephony solutions, it is important for us that our services work with all carriers.