These two services may seem similar at first glance but they are intended to be used differently. The most important feature that distinguishes them is that with Callboard you can measure both outgoing and incoming calls in real time. Callboard is for calls only, while Wallboard gives an overview of several of the company’s contact areas.
What is a Callboard?
Callboard is a service that shows a flow of all incoming and outgoing calls to response groups on a web page. The information is retrieved directly in the extension of the switch and is displayed in real time.
How was the Callboard born?
Callboard is for those who really want to look under the hood of their business telephony and find out what is happening right now. We at Soluno always strive to be the best in the industry when it comes to customer management and support, which meant that we searched the market for a tool that could provide relevant information on time. When the search became fruitless, we instead chose to build our own solution. The Callboard we offer our customers today is the second edition and is the result of a solid effort to create a system that can tell when the business telephony works poorly without your customers having to tell it.
Has support for complex structures
In addition to the fact that Callboard measures both incoming and outgoing calls in real-time, the service also understands complex structures in the telephony. For example, if an agent is busy and sends an incoming call, similar services may display this call as rejected. Callboard, on the other hand, understands what has happened to the call and can provide you with the right information.
Integrate with popular CRM systems
Customers today have very high demands on recognition from their suppliers and do not want to tell their customer story every time they contact a company. Thanks to the fact that Callboard is integrated with popular CRM systems, different calls can get their own contact card that shows important information about the customer. The detailed information shows who is calling, even before answering and keeps you updated about who your company is in contact with.
Areas of use
Previously, managers needed to actively walk around among support or sales teams, alternatively read statistics in the evening, to find out what’s happening right now. Callboard gives an immediate overview of how sales and support perform and provide valuable insight in order to make decisions about staffing. The service can also serve as a coaching basis for those with personal responsibility because it becomes clear with Callboard who performs and who do not among colleagues.
Encourage colleagues with the toplist
The toplist shown in Callboard is used to encourage staff members to always perform on top. Here it becomes clear who is working extra that day. Select which response groups you want to measure and whether you want to see outgoing or incoming calls. For example, you might want to see who has received most incoming calls in the support department while it is more interesting to see numbers of outgoing calls from the sales department.
Build Callboard according to your wishes
You can build Callboard with its various elements, call list, leaderboard and statistics boxes, to see just the variables that are of interest to your organization. The design has been worked out to show a lot of information at one and the same time without making it difficult to get an overview. If you want to keep the view easier, you can choose to remove boxes to give more space to what’s really important to you and your business.
Show it where you want to
You can easily choose if you want to view the information yourself on a screen or view it through a projector or screen for your employees. Therefore, there is also a bright mode that is more suitable for projectors and a dark mode suitable for screens. These different modes are easily switched between with the push of a button.
Let the right department see statistics relevant to them
Different statistics are important for different departments, so Callboard allows displaying different views of the system depending on where in the organization it appears. This way you can choose to show, for example, the number of outgoing calls and how long they were for the sales department, while the support shows the number of incoming calls and the average response time.
Frequently asked questions about Callboard
Callboard is integrated with most common CRM systems. These are: Upsales, Zendesk, Salesforce, Lime, BCS, Freshdesk, Hubspot, hitta.se and Eniro.
Callboard is built to show you what suits you and your business. You can choose freely if you want to show it through a projector or on a large screen where everyone can see and follow developments. Of course, you can also choose to show it on a regular computer screen so only one person can view it. The service has two different color modes, one bright and one dark, to provide optimal readability at the different destinations.
Callboard gives you a new way to look at your telephony. It’s a step along the way to help you understand what’s happening in for example sales or support. This service fits companies that handles a larger number of calls and wants to get a clear overview of what’s happening. This can be outgoing calls from a sales department or incoming call to support or customer service. By taking note of this information, you can then make important decisions about your telephony and staffing as well as encurage the staff.
Callboard is built so that you can choose which information to display. You can choose if you want to see the call list, to see two, one or no leaderboard and you can have up to 4 statistics boxes active at the same time. You can also choose from a variety of variables to show in your statistics boxes. The view is responsive so the layout adjusts depending on how many boxes you want to display.