Microsoft Teams/Skype telephony

Integrate Teams or Skype for Business with Soluno's full-featured PBX solution. The integration allows your company to use Teams to call while you continue to chat, share documents and more just as before.
Collaborate seamlessly with Microsoft Teams or Skype for Business

Collaborate seamlessly with Microsoft Teams or Skype for Business

When you and your colleagues work together in a hassle-free and seamless way, the conditions for achieving organizational goals improve, and new ideas become a reality. Microsoft Teams is a collaborative tool and a platform for chat, video conferencing, file sharing and calls. Through this tool, colleagues can work together in collaboration, irrespective of whether they are in the same office, working from home or traveling around the world.

Why should you use Microsoft Teams?

MS Teams is a platform that facilitates collaborations, where you get everything in one place. Avoid the hassle of opening different applications for different functions.

Communicate effectively

The software ensures that you and your colleagues can communicate effectively through video conferencing, chats, phone calls and online meetings.

Better collaborations

Collaborate in Office 365 built-in applications, such as Excel, Word and PowerPoint.

Work safely

Get administrative control and high-level security with Microsoft Teams.

Your PBX directly in Teams

Your PBX directly in Teams

Combine Microsoft Teams with our leading PBX services. We offer full integration of our cloud PBX solution to Microsoft Teams, where you can choose from a wide variety of our services, ranging from regular response groups to more advanced features, such as button selection menus, operator functions, and more. It all contributes to a complete service that is purely cloud-based.

Complete carrier independent integration

Our Teams solution provides full mobile integration, just like our other services, where you can choose freely between Sweden’s various mobile ocarriers. We are a completely carrier independent, an aspect that makes us totally unique in Sweden. With us, you have the freedom to choose which mobile carrier you want to use. Regardless of your choice, you’ll be completely integrated with both Microsoft Teams and other PBX functions.

Full flexibility

Full flexibility

With our solution, you can choose which users you want to receive the Teams Telephony service. If you have some users who do not use Teams, we can still integrate them into the solution. Those users can use our own PBX services, such as our Softphone, mobile app or desk phone.

Which license is required?

Which license is required?

In order for Teams to integrate with the Soluno PBX, Microsoft requires you to have the license model E5 or any other E-plan (E1 or E3) with an additional “Phone System” license. It has to be an enterprise license, a business license will unfortunately not suffice.

To use Skype for Business, you need your own Skype server with the correct licenses from Microsoft.

Skype for Business or Teams on any device

Skype for Business and Teams are services created by Microsoft, but you don’t have to be restricted to using a specific device. You can connect to the service no matter which device you choose to use, including iPhone, iPad, Android, PC or Mac.

Make and receive calls

Make and receive calls

With our Microsoft Teams integration, you can both make and receive calls. The service is reliable, and the sound is of good quality. You can choose to call directly from the Teams app on your phone or your softphone. As the service is fully integrated with our PBX, you can use all PBX functions, as usual, and use other advanced functions, such as button selection menus.

Features in Microsoft Teams and Skype for Business

Hold and participate in meetings with Teams and Skype for Business

It’s easy to both hold and attends meetings with Microsoft Teams. You can have between 2 and 100 people attending the meeting. Keep the meeting going with conversations or video, together with people both inside and outside your organization.

With Skype for Business, you can easily create professional meetings online for you and your colleagues, or your customers. The service works on any device, which means you can create meetings and connect from any device, including iPhone, iPad, Android, PC or Mac. Through Skype for Business, you can gather your colleagues as easily as sharing a link, no matter where they are in the world. This is possible via a URL, which is specifically created for your meeting.

With Skype for Business and Teams, you can either create a meeting to be attended directly or schedule it to a later time or another day. Additionally, the service offers several advanced meeting options to facilitate your distance meetings. For instance, you have the option of handing over the presenter control to another participant in the meeting and then take it back when required. In some cases, the sound can become distorted when several microphones are running at the same time. You can turn off the sound of one or more participants, to reduce any unnecessary background noise. A specific URL is created for the meeting so you can invite participants with your link. Both audio and video are encrypted so that no unwanted participants can join the meeting.

Instant messaging in Teams and Skype for Business

Both Skype for Business and Teams have a built-in function for instant messaging; that is, a chat function. During the meeting, you can quickly and easily send messages between one other, including ideas and comments. This is perfect for meetings with a large number of participants, as it reduces noise and enables participants to hold conversations without talking to each other.

Share screen or upload a PowerPoint

It is easy to share your screen with other participants in the meeting. You can freely choose which participant’s screen to display and easily switch between different screens during the meeting. In this way, you can take turns to speak in a single meeting without having to reconnect. Of course, it is possible to present with PowerPoint or other interactive tools. The participants can also add notes and comments during the meeting.

High-Quality Video Features and Whiteboard in Skype for Business

Skype for Business gives you top-notch video quality. In addition, there are excellent built-in features to make your video conferencing as smooth as possible. Examples of these features include tracking and automatic cropping of images. This means that the service detects where you are in the picture and cuts off any unnecessary background noise so that you can focus fully on the person attending the meeting.

During the meeting, participants can create drafts, mark and edit. Therefore, the meeting becomes as interactive and productive as though you were sitting in the same room. Features, such as polls questions and answers, are also built into the service.

Frequently asked questions about Skype for Business and Teams

Can I keep my current mobile carrier?

Yes, you can ceep your current mobile carrier when using our integration with Teams and Skype for Business. We are completely carrier-independent, and we aim to help you integrate the service regardless of the carrier you’re using.

What is the difference between Skype for Business and regular Skype?

Regular Skype is a free version of Microsoft’s application for video calling and instant messaging. This version is created for private individuals and smaller companies that do not need complex additions. It supports meetings with up to 25 participants. Skype for Business, on the other hand, is a paid service that benefits the needs of larger organisations. This version supports meetings with up to 250 participants. Skype for Business offers more meeting options and features than the regular Skype version. For instance, more control and the ability to register the meetings, are available in Skype for Business.

You can integrate Skype for Business with more apps from Microsoft. The service is included in Office 365, which makes it easy to use tools such as Word, PowerPoint and Excel. Both Skype and Skype for Business are compatible with Windows and Mac.

When it comes to security, there is some difference between the two Skype versions. Since Skype for Business is designed with businesses in mind, it has more security features than the regular version. In Skype for Business, there is also a security feature that allows the administrator to have control over other users. The administrator can deny or allow different users to access certain functions. Skype for Business also archives any unsuccessful attempts to log in. As a result, hacking attempts and bugs can be traced. However, both versions have AES and TLS encryption to protect communications, so that only participants can access the information that is shared.

Does the service work with both iPhone and Mac?

Skype for Business and Microsoft Teams absolutely work with iPhone and Mac. The service works in most operating systems and platforms, regardless of the type of device you are using.

How do I use Skype for Business Mobile App?

Skype for Business mobile app is perfect for chatting and attending meetings. But for regular calls, we suggest using your ordinary mobile phone.

Does line state work together with Teams?

Yes, if you call to a Team user on the fixed network number and the call is answered in Team Client, the other colleagues can see this both in the PBX and in Teams.

Can I use IVR:s, ACD groups etc. together with my Teams system?

Yes, you can use all of Solunos PBX functionalities with your Teams system, to make if a fully working PBX system. 

Do I need to configure anything in my end?

Since Soluno doesn´t have control over your Office365 environment, you must make the necessary configuration in your Office365 environement. 

What kind of license do I need in my Office365 environment?

For those users that you wish to integrate with Teams and Soluno, you must make sure that their licenses is in the E-plan, either the E5 license, or E1/E3 with the telephony addon license. 

Is it possible to record calls?

Yes, our call recording solution works for the Teams integration as well. 

Do all of our coworkers need to be integrated?

No, with our solution you can choose which users to integrate with our telephony platform. Some might just have their regular Teams connection and others might use Solunos own telephony clients and features. It´s all up to you.