Microsoft Teams Telephony

By integrating MS teams with Soluno's office phone system, you get everything in one interface, Team's collaboration tool together with Soluno's full-fledged business telephony.
Collaborate seamlessly with Microsoft Teams

Collaborate seamlessly with Microsoft Teams

When you and your colleagues work together in a hassle-free and seamless way, the conditions for achieving organizational goals improve, and new ideas become a reality. Microsoft Teams is a collaborative tool and a platform for chat, video conferencing, file sharing and calls. Through this tool, colleagues can work together in collaboration, irrespective of whether they are in the same office, working from home or traveling around the world.

Office phone system in Teams

Combine Microsoft Teams with our leading office phone system services. We offer full integration of our cloud PBX solution to Microsoft Teams, where you can choose from a wide variety of our services, ranging from regular response groups to more advanced features, such as button selection menus, operator functions, and more. It all contributes to a complete service that is purely cloud-based.

Carrier-independent integration

Our Teams solution provides full mobile integration, just like our other services, where you can choose freely between Sweden’s various mobile ocarriers. We are a completely carrier independent, an aspect that makes us totally unique in Sweden. With us, you have the freedom to choose which mobile carrier you want to use. Regardless of your choice, you’ll be completely integrated with both Microsoft Teams and other PBX functions.

Make and receive calls

Make and receive calls

With our Microsoft Teams integration, you can both make and receive calls. The service is reliable, and the sound is of good quality. You can choose to call directly from the Teams app on your mobile phone or your softphone. As the service is fully integrated with our PBX, you can use PBX functions, as usual. And you can also use other advanced functions, such as button selection menus.

Manage your telephony directly in Teams with a user-friendly interface

By not having to switch between different systems, you as a user get a simpler working day. In addition, you can save a lot of time. Therefore, we have built some of the most common PBX functions into Team’s interface.

Caller ID and SMS

Caller ID and SMS

Which number you call can determine whether the person you are trying to reach answers or not. Sometimes you want to call from your mobile number, sometimes you want to show your landline number and sometimes it is best to show a group number. With Teams Telephony, you can choose which caller ID you want to show when you make a call. You can also send SMS directly from the Teams interface with a few simple keystrokes.

ACD-groups and voicemails

You can see the response groups you belong to and how many are logged in to each group, directly in the interface. You can log in and out of the different groups with the push of a button. With Teams telephony, you can also listen to, download and throw voice messages in Teams.

Manage your presence via Teams

Manage your presence via Teams

The presence you choose in Teams controls what presence you have in the rest of the office phone system. If you set yourself as busy in Teams, you will also be set as busy in your Softphone or mobile app. You can also choose which referral status you will receive in the exchange when you change the status in Teams. In this way, you ensure that you always have the right presence, in all systems, no matter where you work.

Select device

MICROSOFT TEAMS ON ANY DEVICE

Teams is a service created by Microsoft, but this does not mean that you are locked into using a specific device intended for Microsoft. You can join Teams no matter which device you choose to use. Connect from an iPhone, iPad, Android, PC or Mac.

Right Teams license

What license is required to integrate Teams with Soluno?

For the integration to work, Microsoft Business Voice, along with one of Microsoft’s following Teams licenses, is needed:

  • Office 365 Business Basic
  • Office 365 Business Standard
  • Microsoft 365 Business Premium
  • Office 365 E1
  • Office 365 E3
  • Office 365 F1
  • Microsoft 365 A1
  • Microsoft 365 A3
  • Microsoft 365 E3

Full flexibility

With our solution, you can choose which users you want to receive the Teams Telephony service. If you have some users who do not use Teams, we can still integrate them into the solution. Those users can use our own PBX services, such as our Softphone, mobile app or desk phone.

Watch a demo of our services

Watch a demo of our services

Are you interested in our corporate office phone system? We have recorded a short video that gives you an overall picture of our exchange services and our telephony solution. You can watch the video by clicking the button below.

 

Why should you use Teams?

MS Teams is a platform that facilitates collaboration, where you get everything gathered. By integrating our telephony service with Teams you avoid the hassle of opening different applications to use different functions.

Communicate effectively

The software ensures that you and your colleagues can communicate effectively through video conferencing, chats, phone calls and online meetings.

Better collaborations

Collaborate in Office 365 built-in applications, such as Excel, Word and PowerPoint.

All in the same interface

By integrating your office phone system with Teams, you can handle several important functions in one and the same interface.

Studio Soluno
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Studio Soluno

Let our CEO Mattias Ohde and our Marketing Manager Christian Hed show you more about what our integration can do for your company. You can find this in the Studio Soluno episode  about Microsoft Teams.

Features in Microsoft Teams

Hold and participate in meetings with Teams

It’s easy to both hold and attends meetings with Microsoft Teams. You can have between 2 and 100 people attending the meeting. Keep the meeting going with conversations or video, together with people both inside and outside your organization.

With Teams, you can either create a meeting to be attended directly or schedule it to a later time or another day. Additionally, the service offers several advanced meeting options to facilitate your distance meetings. For instance, you have the option of handing over the presenter control to another participant in the meeting and then take it back when required. In some cases, the sound can become distorted when several microphones are running at the same time. You can turn off the sound of one or more participants, to reduce any unnecessary background noise. A specific URL is created for the meeting so you can invite participants with your link. Both audio and video are encrypted so that no unwanted participants can join the meeting.

Instant messaging in Teams

Teams have a built-in function for instant messaging; that is, a chat function. During the meeting, you can quickly and easily send messages between one other, including ideas and comments. This is perfect for meetings with a large number of participants, as it reduces noise and enables participants to hold conversations without talking to each other.

Share screen or upload a PowerPoint

It is easy to share your screen with other participants in the meeting. You can freely choose which participant’s screen to display and easily switch between different screens during the meeting. In this way, you can take turns to speak in a single meeting without having to reconnect. Of course, it is possible to present with PowerPoint or other interactive tools. The participants can also add notes and comments during the meeting.

Frequently asked questions about Teams

Can I keep my current mobile carrier?

Yes, you can ceep your current mobile carrier when using our integration with Teams. We are completely carrier-independent, and we aim to help you integrate the service regardless of the carrier you’re using.

Does the service work with both iPhone and Mac?

Skype for Business and Microsoft Teams absolutely work with iPhone and Mac. The service works in most operating systems and platforms, regardless of the type of device you are using.

Does line state work together with Teams?

Yes, if you call to a Team user on the fixed network number and the call is answered in Team Client, the other colleagues can see this both in the PBX and in Teams.

Can I use IVR:s, ACD groups etc. together with my Teams system?

Yes, you can use all of Solunos PBX functionalities with your Teams system, to make if a fully working PBX system. 

Do I need to configure anything in my end?

Since Soluno doesn´t have control over your Office365 environment, you must make the necessary configuration in your Office365 environement

What kind of license do I need in my Office365 environment?

For the integration to work, Microsoft Business Voice, along with one of Microsoft’s following Teams licenses, is needed:

  • Office 365 Business Basic
  • Office 365 Business Standard
  • Microsoft 365 Business Premium
  • Office 365 E1
  • Office 365 E3
  • Office 365 F1
  • Microsoft 365 A1
  • Microsoft 365 A3
  • Microsoft 365 E3

This applies to up to 300 users, after that a Microsoft’s Enterprise Agreement is required.

Is it possible to record calls?

Yes, our call recording solution works for the Teams integration as well. 

Do all of our coworkers need to be integrated?

No, with our solution you can choose which users to integrate with our telephony platform. Some might just have their regular Teams connection and others might use Solunos own telephony clients and features. It´s all up to you. 

How can I see what type of license I have activated?

It is quite easy to see what license you have activated on your account. In Teams, click on My Account. Under Subscriptions you will then see the license form you have activated.

Can I find all my Outlook contacts in Teams?

Teams can search among your Outlook contacts when you need to, for example send an SMS via the integration. This provided that you have granted the rights in Teams. But since Teams Telephony uses phone numbers, only the Outlook contacts that have a phone number will be visible when you search the Teams interface.

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