With Soluno Analytics you get three services in one package
Wallboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.
Follow your ongoing calls in real time and stimulate the agents’ commitment using leaderboards in true gamfication spirit.
With the system you can create reports that are adapted to your business, your wishes and needs.
With Soluno Analytics you get a complete view of how your customers contact your company, how your staff performs, what goes well and what you need to strengthen in terms of your telephony and company PBX.
SLA alarm via SMS and e-mail
Get automatic alarms sent directly to you.
All numbers are displayed in real time.
See statistics on incoming calls.
Encourage your staff with leaderboards in true gamification spirit.
Callboard knows what happened to the call and can thus give you the right information.
Even on outgoing calls
With the service, you see both incoming and outgoing calls in real time.
Create your dream report, which is then automatically sent to you the recipients of your wish.
Follow important key performance indicators over time to make data-driven decisions.
Along with services showing real-time numbers, Reports complements with historic figures.
Soluno Analytics pricing