Wallboard can do this
You can, among other things, see which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have. The tool is shown via a web page so you can choose to display statistics where you want.
Full control with alarm levels
To facilitate the administrator, you can set key ratios and goals. Then you can get alarms when service levels differ, this with the help from color coding, for example when there are too few logged in or that the queue is too long. Notifications can also be obtained via sms or mail.
Integrate external systems
At the same time, it is also possible to display other IT systems on the wallboard. You can, for example, se how many mail tickets you’ve got in the backlog, how many calls the colleagues called and how many is visiting your website at that moment. The possibilities are endless. As long as your system has open APIs, then only the imagination sets the limits.
In Wallboard Plus we have themes which is a way to display information in a graphic manner. You choose the theme according to taste or which information that you’ve chosen to focus on at that instant.
Manage agents directly with computer or mobile
With Wallboard Plus you can simply log people in and out of call groups as the load changes. This is done directly via Soluno’s mobile app or softphone. You can also see persons’ referrals in order to keep a check on who is doing what.