You can have different operators within one and the same switch. In your mobile you can have any operator, but if you want the MEX feature you must have a fixed number and mobile number from the same operator. The same person must therefore have the same operator on his fixed line number and his mobile number if MEX is to work. However, different people can then have different operators within the same exchange.
Benefits of being operator-independent
We have made it simple. With our solution you can freely change and mix operator, whenever you like. Without needing to dismantle the entire switchboard. Our cloud switchboard is best if you:
- Want to have the option of mixing operators
- Might want to retain existing operators
- Must be able to change operators in the future
- Always want to be able to use our mobile app
- Are tied into a contract but nevertheless want to change telephone switchboard
- Want to have a strong position in negotiations with operators
Optional number display independent of operator
You can choose to display your fixed network number from your mobile, regardless of what operator you have. Either with so-called MEX-functionality, which turns your mobile into a fixed connection in the switchboard, or through calling via the mobile app, which is also called callback. Our callback function is particularly good if you want to bring down roaming costs.
Our collaborations with other operators
We collaborate with Telia, Tre (3), Telenor, Tele2, ComHem, Telavox and TDC. If you want to use another operator, we pick up all the onward connection charges that arise. We help you to negotiate when it is time for a new procurement, which makes it cheaper for you as it is the operators that pay for the assistance we provide. We are proud to be operator-independent and can allow the assignment to be placed with the operator that matches you best.
A single interface makes everything much simpler
We help you to minimise the risk of errors, duplication of work and drawn-out deliveries. Let us be your SPOC (single point of contact). We take care of all support and all your orders are handled by our support technicians. We ensure that new users are entered on the correct summary invoice and that all other information is registered. Instead of having your mobile subscription in one place, your switchboard connection in another and buying your phone in a third place, you have everything under one roof, in a single delivery.
Frequently asked questions about our operator-independent switch
Our customers will notice no difference if we mix operators in the same exchange system. However, for us as an exchange provider, it means that we put a tag on the user to direct the call to the right operator. Our services allow you to access MEX regardless of operator, which has proved very beneficial for geographically dependent companies where a specific operator is required for mobile coverage in a particular location.
All operators function in our switch. On the other hand, we have high demands for operators to live up to the standards we are striving for. If cooperation is not working well with a specific operator then we will stop recommending them and in extreme cases we will cease to sell that operator’s services. This is to ensure that companies always get the best possible service from us.
Mobile extension, MEX for short, allows a mobile number to get the same functionality as a fixed network number in the switch. With MEX it does not matter if it rings from or to a mobile phone or a landline. All actors targeting companies offer MEX. However, this feature cmay not be addressed by private-market actors.
We can support our own operator as well as the operators with which we have a contract. This includes all large and medium players in the corporate market in Sweden. We, of course, also support any question that might come up with our exchange services.