Support

No matter how often you need help, we’re available for you. With us you will always get in touch with a technician who solves more than 90% of all cases at first point of contact. Don’t hesitate to contact us if you can’t find the answer to your questions! 

support@soluno.se
+46104105000

In MySoluno, Solunos own self-service portal, as an admin you can log in and manage your company pbx on your own, at a time that suits you.

Support

For users

Here you will find manuals and guides to easily get started with your new service and hardware. For immediate support from a technician you’ll also find remote control here.

View material ›

For administrators

Here administrators can find support material to order our add-on services, instruction material such as templates, proxy form and much more.

View material ›

Frequently asked questions

Here we answer the most frequently asked questions that may be encountered. Is the  answer to your question missing? Don’t hesitate to contact our support directly.

Frequently asked questions ›

Drift information

Here you will find information of current disruptions and operation information, as well as actions.

Operating information ›

Release notes

Här finner du information om våra senaste uppdateringar. Here you will find information about our latest updates.

Release notes ›

Feel free to contact our support

At Soluno, we work with telephony for companies, so corporate customers are what we are experts on. With us, you as an entrepreneur can find everything within corporate telephony in one place. PBX services, business subscriptions, add-ons, integrations and hardware. This makes managing your business telephony as simple as possible.

But sometimes you need some extra support. Then our support technicians are ready to help you. Our support is open between 8-17 on weekdays. If you are in urgent need of help at other times, we also have a 24-hour jour available. So don’t hesitate to contact us if you need help!

You reach us at +4610-410 50 00 or at support@soluno.se.

MySoluno - Soluno's self-service portal

MySoluno - Soluno's self-service portal

Do you like to solve things yourself, when it suits you? In our self-service portal, you who are an administrator can manage and administer your PBX on your own. Here you can, for example, manage cases such as adding, changing or deleting users in the PBX. You can set up response groups and selection menus. You can create, edit and delete mobile subscriptions. Get Pin and Puk code, send configuration SMS, see data usage and much more.

The portal can be found at www.mysoluno.se and you log in with your PBX details. Note that you need to be an admin to reach the portal.