Administrate PBX

How do I change the PBX opening hours?

To change the opening hours in the response groups / distribution groups you can use the schedule function in the PBX and this requires that you are the schedule administrator and have the needed rights to perform changes in the company PBX (the user is required to be part of a group that has schedule rights under "User groups").

Go to tele.unotelefoni.se and log in with your information. Thereafter go to "User view" and choose "Schedule". Here name, number and group types will be displayed. When you've clicked on a group to administrate a box will appear for you to make changes to the specific group.

- If you want to close the group on a specific day you click add, name the event and enter if it should repeat (it can for example be used for opening hours if you choose per week).
- If it needs to be between date intervals you fill it in and what time it should start and end.
- Choose message if it is to be displayed and what should happen in the group during that period. Then click on save for changes to be put in action.

How do I record a new voicemail for the PBX?

To record a new sound file you can:

Call 08-120 100 64 and follow the voice, record a voicemail and then hang up to end the recording. Thereafter we send the file to you so that you can listen to it.

Or:

Log in on My site, choose Administrator view and thereafter Organization and Voicemail. Here you will see all your sound files and if you go to bottom of the page you will see "New voicemail" - Click it and you will go to:

How do I refer myself in Solunos different tools?

The referral can be done by a few clicks of a button in a graphic view. It's possible to refer yourself through tone when you call 556 and get 9 read out loud. For example; click 1 for meeting and click 0 for availability. 

Can I set the time and date for specific referral?

Yes, the referral can be done manually or with timing manually or through sycnhronizing to your Outlook calendar. If they are timed, for example; lunch between 12.00-13.00, your referral in Soluno will be changed automatically after the time set. The referral will automatically go back to "Available", when an end time has passed.

The service for synchronizing is called Calender Connection and can be ordered through Soluno Support.