FAQ

If you can’t find the answer to your question you’re more than welcome to contact us:

support@soluno.se
+46104105000

How do I refill my surf?

You refill your surf via text: If 80% of surf for the month has been reached you will get a text with the text; "You have consumed 80% of your surf. When you have consumed 100% of your surf for this month you can still surf, but with lower speed". If 100% is consumed you will get a text with the following text; "You have used 100% of your surf for this month, buy extra surf by replying to this SMS with the text; 1GB (50kr), 3GB (125kr), 5GB (195kr) or 10GB (295kr).

Answer the text with amount of choice, for example; "1 GB" and you will get the following when surf is upgraded; "Thank you, we have increased the amount of data for this month with 1 GB, available in 10 minutes".

If you are the administrator you can refill surf for your coworkers instead. If you are the company administrator we will help you with an account to My Site and there you can refill surf for whomever you wish in the company that has Soluno as carrier.

Contact Soluno support through mail for help with user data.

Prices for extra surf:
+ 1 GB surf = 50 kr
+ 3 GB surf = 125 kr
+ 5 GB surf = 195 kr
+ 10 GB surf = 295 kr

APN settings Soluno

These settings should automatically be set with your new SIM-card from Soluno, however, sometimes you may have to set these manually if you can't surf or send/receive MMS. First try to choose "Reset standard settings". (Android) or reset settings (iOS), before you edit or create new APN settings accordingly. If it still doesn't work the correct settings are:

- iPhone: Settings > Mobile network > Mobilt data network > At the APN settings

- Sony och Samsung: Settings > Wireliess control units > Mobile network > Access point name > Meny button > Choose current APN/Create new

- HTC: Settings > Mobile network > Access point name > APN > Choose current APN/Create new > Edit access point

- Windows Phone: Settings > Network configuration > Choose the plus sign (+)

APN settings for surf:
Name: Telenor Mobile surf
APN: services.telenor.se
Proxy: Leave empty
Port: Leave empty
Username: Leave empty
Password: Leave empty
Server: Leave empty
MCC: 240
MNC: 08
Authentication type: PAP
APN-type: Default,supl
APN-protocol: IPv4
APN-protocol while roaming: IPv4

APN settings for mms:
Name: Telenor MMS
APN: services.telenor.se
MMSC: http://mms
MMS-Proxy: 172.30.253.241
MMS-Port: 8799
MCC: 240
MNC: 08
Authentication type: Leave empty
APN-type: mms
APN-protocol: IPv4
APN-protocol when roaming: IPv4
Protocol: http
Maximum size: 600 kb
MMS download when roaming: Manual
validity time: Maximum

APN settings for another carrier

- iPhone: Settings > Mobile network > Mobile data network > At APN settings

- Sony och Samsung: Settings > Wireless remote units > Mobile network > Access point name > Menu button > Choose current APN/Create new

- HTC: Settings > Mobile network > Access point name > APN > Choose current APN/Create new > Edit access point

- Windows Phone: Settings > Network configuration > Choose current APN/Create new

Telenor
See APN settings for Soluno.

Telia
APN settings for Surf:
Name: Telia online
APN: online.telia.se
Port: 8080 (Fungerar även med Port:80)
MCC: 240
MNC: 01
Verification type/Authentication type: None
APN-type: default

APN settings for MMS:
Name: Telia MMS
APN: mms.telia.se
Username: mms
Password: telia
MMSC: http://mmss/
MMS-proxy: 193.209.134.132
MMS-port: 8080 (Works with Port:80)
MCC: 240
MNC: 01
Verification type/Authentication type: PAP
APN type: mms

Tele2
APN settings for Surf:
Username: Leave blank
Lösenord: Leave blank
Protocol: HTTP
APN: 4G.tele2.se
Homepage: http://mobil.tele2.se

APN settings for MMS:
Username: Leave blank
Password: Leave blank
Protocol: HTTP
APN: 4G.tele2.se
Proxy-address: 130.244.202.030
Portnumber: 8080
Homepage/message server: http://mmsc.tele2.se

Tre
APN settings for Surf och MMS:
APN: data.tre.se
MMSC: http://mms.tre.se
MMS proxy: mmsproxy.tre.se (for iPhone: mmsproxy.tre.se:8799)
MMS port: 8799

I have a new SIM card but I don't have service. What can I do?

If you have a new SIM card and don't have service then it needs to be activated. Our support will help you out and you can reach them by e-mail or phone. Remember to have your SIM card number available for your new card. This number can be found on the backside of the SIM card or under the bar-code on the paper the card was attached to.

What do I need to think about while abroad with my mobile?

Before you go abroad you need to check that your subscription doesn't have any blocks for data or calls if you want to be able to fully use your services. You can get this information directly from us, just e-mail or call our support.

Note that traffic control on your subscription doesn't work abroad.

What does it cost to use your mobile abroad?

It may be good to know what costs that apply for the specific country you're in. Our international prices for calls, sms and internet can be found here.

How does surf work abroad?

If you're on a business trip connecting to WiFi isn't enough because you need to be available all the time. The cost for surf is charged per MB and add more your bill depending on what country you're in. Soluno recommends that if you know that you need constant access to surf even when outside of a WiFi network, to activate our service that gives you a fixed day price for surf.

Prices can be found here.

To activate this service send us an e-mail: support@soluno.se

I'm abroad but I don't have service on my mobile. What do I do?

Usually the phone will automatically find an international carrier to connect to, but sometimes you need to manually search to get service on your phone.

To search network manually you can easily do it by the following:

iOS
Settings – Carrier – Turn off Auto (should be white) – Wait until the phone has finished searching and a list with available carriers will appear. Choose one and change to another if you still don't have service.

Android
Settings -> More networks/Mer -> Mobile network -> Network carrier
Choose a carrier from the list and change to another if you still don't have service.