From time to time we come across companies, usually of the larger kind, which have an ancient office telephony system. When we propose a cloud-based solution, we get the answer “Why should we replace something that still works?”. And yes, old fixed telephone exchanges are known to have good durability, they do not break so … Continued
Have you ever sat in front of the computer and been asked to prove that you are not a robot? The phenomenon can sound quite bizarre when you think about it, should I have to prove to a machine that I am not a machine? Many people probably recognize the name of this feature, CAPTCHA. … Continued
While rumour has it that your email enthusiastic colleagues are a dying breed, it’s actually still one of the main communication channels of choice among customers. This may be due to a multiple reason, but a few being that their communication can be stated clearly and is logged for future reference. Because let’s be honest, … Continued
Name: David Bruun Nickname: Bruno Department: Support Role: 1-line Technician 4 Quick Questions CS:GO or Dota? 1v1 in roshpit? Espresso or brew coffee? Brew coffee, strong. Teams or Slack? Slack. Online or IRL? IRL. The Role and Soluno What do you do in your role? I support our customers in all kinds of ways. But … Continued
