CPaaS

Taking omnichannel to the next level with CPaaS

While many blame technology for widening the generation gap, the same technology brings people together by creating an all new one: the omnichannel generation. This generation is highly motivated by swift and easy ways to stay in touch and it spans across all age groups. Today’s digital-native consumers expect no restrictions in any contact mediums … Continued

CPaaS trends to track in 2020

What does CPaaS mean? A CPaaS is a cloud-based platform that helps enrich company channels by using APIs to integrate company applications with communication services. This means that organizations can embed real-time features like voice, video and messaging to their own applications such as CRM tools. In addition, It can also be used to integrate … Continued

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