Before SMS, smartphones and Wi-Fi, the first permanent connection between America and Europe was a transatlantic telegraph cable. It passed through the sea, between southern Ireland and the North American coast. Through it, you could now send messages between the two continents in just minutes. Early dreams of faster communication It was shortly after the … Continued
The digital transformation of companies and the entire world have played a huge role in B2C and how we interact today. Instead of sending a letter, an e-mail, or even a fast text, we have quickly merged over to keeping everything online over social media. Businesses have had to inherently adapt to this change in … Continued
Ads are not always that fun, but many times something necessary. We pay for a lot of the content we consume and the apps we use, with our time. Content creators publish free content, which should give the reader or viewer a value, and allow the recipient to “pay” with their time and attention by … Continued
IVR or Interactive Voice Response is a tool companies can use to collect data and route calls, without even having to answer the phone. Of course you’ll have to pick up the phone at some point, but when you do, you’ll probably be the expert in the errand and you’ll have all the information you … Continued
