How to hold Stand-Up meetings in the best way?

There are divided opinions regarding so-called Stand-Up meetings. Some people love them and say they have streamlined their work when others say something along the lines of “Oh no, not yet another pointless meeting!” And there is a truth in what the opponents say, because if you do not hold Stand-Up meetings in the right … Continued

Soluno acquires cloud telephony division from NetNordic

Soluno, one of the leading European UCaaS Providers, has acquired the cloud telephony division from NetNordic, the Nordic System Integrator.   The agreement reflects both companies’ ambition to be leaders within their core businesses, which also means consolidating the markets. “We’re honored to welcome associates and customers from NetNordic to our business,” says Mattias Ohde, … Continued

Boost support productivity with data driven decisions

The support team and its performance are dependent of agents work rate in a time sensitive environment. This includes fast responses, customer engagement as well as availability. And in order to keep up momentum and strive to improve, it’s vital to measure performance in order to make data driven decisions in line with the support … Continued

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